Spa Policies

Age requirement: Spa services are available to guests 16 years and older.

Cancellations: Cancellations must be made 24 hours in advance of your appointment time. Failure to do so will result in the full-service rate charged to your account.

Arrival: We recommend that you arrive at least 30 minutes prior to your treatment. Our technicians have reserved this time especially for you. Delayed arrivals may result in abbreviated services, and upon making this reservation you agree to the full-service rate.

Special considerations:If you have a gender preference, are a mom-to-be, have health concerns or special needs, please let us know so we may consult with you on spa services that are recommended at this time

Spa attire: Robes and slippers are provided, and our therapists are highly trained in draping procedures to ensure your privacy. Bathing suits are required for the co-ed spaces.

Food & Beverage: Light snacks and refreshments are provided by the spa. Outside food and beverages are not allowed to be brought into the spa.

Spa Etiquette: Kohler Waters Spa believes in providing a safe, friendly, and quiet environment, therefore talking on cell phones and use of the camera feature in locker rooms, relaxation areas or treatment rooms is strictly prohibited. Our staff are experienced professionals, here to provide you with the highest level of service. We ask that in return you treat them with the same respect and refrain from inappropriate actions, requests, or comments. Failure to act in accordance with Spa Etiquette may lead to not being welcome at Kohler properties.

Gratuities: To make your spa experience as seamless as possible, a 20% gratuity will be added to your services and any food/beverage items at check out. Please let us know at any time if you wish to adjust the gratuity.

Return policy: Spa products may be exchanged, or credit will be given in the form of a Kohler Waters Spa gift card within 30 days of purchase.

Gift certificates: Gifts of relaxation are available at the front desk.